Request Service Tracking System
Citizens can request service which is automatically forwarded
to appropriate department. A unique request number is generated
in which they can follow the status of their issue online.
E-mail and phone calls are used by city personnel for follow
up. Additionally, this is a powerful management tool.
An administrator or manager can log in, check the status
of citizen requests, and see exactly the progress of handling
the issue. The citizen will receive and e-mail follow-up or
a phone call when the issue is resolved.
This can also be used for Risk Management purposes. The Risk
Management department will be able to determine problem areas,
that might have a high frequency of problems.
Disclaimers should be posted notifying citizens that this
is for non emergency situations, and to always call 911 for
life threatening or other dangerous issues.
The screen shot to the right shows the unique request number
your constituent will have in order to track their issue.
The screen shot to the bottom shows an example of how your
constituents will be able to track all of their open requests
and their speedy resolve. This should decrease repeat phone
calls regarding the status of one area. Citizens can log in,
see that you are working on the problem, and track the progress
as it is resolved.
We prepared
a PowerPoint Presentation regarding the Request Tracking
System. If you have PowerPoint, you
may access it here.
If
you do not have PowerPoint, here is a free downloadable viewer.
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